Inner Harmony Counselling Service – Terms and Conditions

1. Confidentiality

All sessions are confidential and what you share will not be disclosed outside of our work together. The only exceptions are:

• If I believe there is a risk of serious harm to you or others.
• If I am legally required to disclose information (e.g., in cases of terrorism, child protection, or court order).
• If you disclose serious criminal activity.

Wherever possible, I will discuss any need to break confidentiality with you first.

I also receive professional supervision, in line with ethical guidelines, where client material may be discussed anonymously to ensure safe and effective practice.

2. Session Length and Fees

• Sessions are 50 minutes unless otherwise agreed.
• Fees will be discussed and agreed upon in advance. Payment is due before or at the time of the session.
• Payment is accepted by bank transfer or other agreed methods.

3. Cancellations and Missed Appointments

• Please give at least 24 hours' notice if you need to cancel or reschedule.
• Sessions cancelled with less than 24 hours’ notice may be charged in full, except in emergencies or at my discretion.

4. Online and Face-to-Face Sessions

• Online sessions are offered via secure, encrypted platforms (e.g., Zoom) to ensure privacy.
• Face-to-face sessions are held in Redditch at an agreed location.
• Please ensure you are in a quiet, private space if attending online. I cannot take responsibility for issues with your internet connection.

5. Working with Children and Young People

• For clients under 18, consent from a parent or guardian is required.
• Sessions are confidential for young people, although I may work alongside parents/carers where appropriate and with the young person’s consent.
• Safeguarding is a priority. If I believe a child or young person is at risk, I may need to involve other professionals, but I will always aim to involve the young person in this process where possible.

6. Ending Counselling

• You are free to end counselling at any time. Ideally, we’ll discuss this in advance to allow for a proper ending.
• I may also suggest ending or reviewing counselling if I feel it's no longer beneficial or appropriate.

7. Records and Data Protection

• I store brief session notes securely and in line with GDPR guidelines.
• Your personal information is held confidentially and will not be shared or sold to third parties.
• You have the right to access your data upon request.

8. Emergencies and Crisis Support

• I do not offer an emergency or crisis service.
• If you are in crisis, please contact emergency services, your GP, or a mental health helpline such as Samaritans (116 123 – 24/7).

9. Professional Standards

I am a qualified counsellor and adhere to the ethical framework of [insert membership body, e.g., BACP or NCPS]. I hold full insurance and an enhanced DBS check for working with children and vulnerable adults.